Return and Refund
Returns
1. No Reason Return And Refund:
If you want to return an item without any quality problem for exchange within 30 days once it is received, please send an email to this email address with your order number return entitled: service@lemodahair.com we will offer you the return address. But you are supposed to pay the shipping fee . Return/refund for quality problem Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
Kindly reminder:
If you want to return it, Please keep the item in original condition, factory condition, as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. Items have been used or washed is not allowed to return any more.
2. Shipping Damaged Items
1. No Reason Return And Refund:
If you want to return an item without any quality problem for exchange within 30 days once it is received, please send an email to this email address with your order number return entitled: service@lemodahair.com we will offer you the return address. But you are supposed to pay the shipping fee . Return/refund for quality problem Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
Kindly reminder:
If you want to return it, Please keep the item in original condition, factory condition, as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. Items have been used or washed is not allowed to return any more.
2. Shipping Damaged Items
We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at service@lemodahair.com, Notice: we will not accept Shipping Damage Claims later than 15 days from receipt of products.
3.Item Not As Subscribed
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item. if the size, style, color doesn't match your needs, please contact us for return or exchange. We don’t accept used hair returning and any claim about not matching description. Besides, if you just don't want the item and want a refund, please also contact us within 15 days after you receipt it, and you will be charged up to 10% restocking fee. (this is withheld from refund)
Notice: Refund not including Extra Express/ Standard Shipping Fee since it had been paid to the shipping company, please understand.
To make up Your Loss: Your next order will be given Extra Discounts & Gifts.
4.Unauthorized Transactions
Once you found anybody placed an order from your card or your account, please kindly inform us within 7 days after the order was placed, we don't accept unauthorized transaction refund provided when the order was placed over 7 days.
Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email:service@lemodahair.com We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers
The Return Address of USA:
1555 brummel ave , Elk Grove Village， IL 60007, United States
1555 brummel ave , Elk Grove Village， IL 60007, United States
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@lemodahair.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@lemodahair.com
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